RETURNS & FAQ

Return Policy

Do you accept supply returns?


We do not accept any returns once the order is placed unless there is an error on our part, i.e. shipped the wrong item. Damaged items will need to be processed through UPS or USPS. Please take photos and a video before you open any damaged box. Once the carrier accepts credibility you will be sent a label for the order return. The damaged order can then be refunded to you once we receive all items in full.

  • Warping on 1/8” wood is normal and is not eligible for return.
  • Mill stamps are also normal and can easily be sanded off if you get one of these sheets.
  • Some wood will need to be sanded if it is unfinished, this is also normal.




What if I can’t cut laser cut the wood?


We test all our items before shipping. And never sell unless we know they cut! We use a Glowforge Pro for all our test cuts. And have standard settings we can share.

If you are having issues we can troubleshoot you, however because all lasers are different and there is a high variability between each machine due to use, cleaning, age, or manufacturing defects we cannot accept returns or exchanges.




I don’t like my order, can I still return it?


We do our best to ensure that each customer receives the attention to detail they deserve. We take every order seriously no matter how small or big. Our time is also involved, and we can’t accept returns on handcrafted items or supplies based on personal preferences. Please note that due to monitor and device differences we can’t ensure 100% match in color.




How long do refunds take?


Once an order is returned to us and is in our possession we process refunds within 24-48 hours. At that time you will receive a refund notification via mail. Your bank may take up to 2+ weeks to reflect this. Please be patient as we have no control over this time.




How long do I have to notify you of damages?


You have 24 hors after the shipment has arrived to notify us, and 14 business days to ship out the return package. We will not process a return without photos and a video of first-time package opening.




Do you accept returns on custom orders?


Buyers are responsible for making sure all details are correct, such as spelling, punctuation, dates, and formats. No returns or exchanges due to customer error. You have one hour after placing an order to alert us of these mistakes. Please read instructions carefully before submitting personalizations.

We do not accept any returns once the order is placed unless there is an error on our part, i.e. shipped the wrong item. Damaged items will need to be processed through UPS or USPS. Please take photos and a video before you open any damaged box. Once the carrier accepts credibility you will be sent a label for the order return. The damaged order can then be refunded to you once we receive all items in full.




I’m going to give you a bad review unless you...


We document all communications so please be kind and don’t look for freebies. We are a small business not a corporation.