RETURNS & FAQ
Do you accept supply returns?
Warping on 1/8” wood is normal and is not eligible for return.
Mill stamps are also normal and can easily be sanded off if you get one of these sheets.
Some wood will need to be sanded if it is unfinished, this is also normal.
What if I can’t cut laser cut the wood?
If you are having issues we can troubleshoot you, however because all lasers are different and there is a high variability between each machine due to use, cleaning, age, or manufacturing defects we cannot accept returns or exchanges.
I don’t like my order, can I still return it?
How long do refunds take?
How long do I have to notify you of damages?
You have 24 hors after the shipment has arrived to notify us, and 14 business days to ship out the return package. We will not process a return without photos and a video of first-time package opening.
Do you accept returns on custom orders?
We do not accept any returns once the order is placed unless there is an error on our part, i.e. shipped the wrong item. Damaged items will need to be processed through UPS or USPS. Please take photos and a video before you open any damaged box. Once the carrier accepts credibility you will be sent a label for the order return. The damaged order can then be refunded to you once we receive all items in full.
I’m going to give you a bad review unless you...
We document all communications so please be kind and don’t look for freebies. We are a small business not a corporation.